App FAQs
Questions
As we continue to grow as a company, we saw the need for a new app that can grow along with us. The new app has a sleek modern design that allows for faster & simpler ordering along with improved features.
Our new app is available on Apple & Google Play Stores for free download.
- Skip the line by ordering ahead
- Earn loyalty points on every purchase ($1 = 1 POINT)
- Get exclusive access to special rewards & deals throughout the week
- Save payment methods
- Save order history and re-order favorite items
When you create a new account, the $5 reward will be credited under the Rewards tab in the app. Scroll to the bottom and you should see it there. To redeem it, place your order online inside of the mobile app and select Promos and Rewards upon checkout to find it in the drop down.
ColdPressed Rewards are special rewards released every Monday, Wednesday, and Friday. These often require a reward code which can be found in a push notification, email, website, or on the home screen of the app. Place your order in the app and then upon checkout, locate the "Promos & Rewards" dropdown on the checkout screen. Type in the reward code and complete the checkout process.
In the case of the reward being a giveaway for gift cards or concert tickets, unique redemption instructions will be communicated via push notification, email, or in the app. (For example: The 10th person to place an order through the app will receive two free tickets to see Blue Man Group)
Absolutely! Our new app includes a new tiered loyalty program that allows you to collect points and redeem them for certain menu items.
$1 = 1 Point. For every dollar that you spend, you get 1 point added to your rewards account. Points can then be used to redeem select free items.
50 Points = Free Signature Latte
100 Points = Free Bagel
150 = Free Smoothie Bowl or Smuice
200 Points = Free Sandwich Combo Meal
Loyalty rewards are rewards that are earned by accumulating loyalty points on purchases. When a loyalty tier is unlocked, the rewards will pop up under the "Promo & Rewards" tab on the checkout screen. Make sure you have a qualifying menu item in your cart to redeem the reward.
Yes. Creating a new account allows you to save payment methods, locate order history (with the ability to reorder your favorite items) and earn points on all your purchases from Town Center Cold Pressed. You can still order as a guest in the new app, but you will miss out on these great features.
All existing rewards members will need to create a new account when they download the new app. If you want your existing rewards points to transfer over to your new account, you must use the exact same name, email, and phone number that you used for your old account when creating your new account. This step is crucially important so that our system can match the information up with your existing customer profile. Failure to do this may result in your points not transferring over.
At this time, gift cards are not supported by our new app yet. Gift cards may only be used for in-store purchases. However, you can still earn loyalty points on gift card purchases made in-store. Just ask your barista to add your loyalty information to the transaction prior to purchasing.
Currently, refunds for app orders are unable to be processed at our individual cafe locations.
All app order refunds must be processed by our corporate office. Please fill out the App Refund Request Form and we will carefully review your request.
Refunds can be handled one of two ways:
- Adding a dollar amount credit to your app loyalty account (Recommended)
- Refunding to your original method of payment (Usually takes longer)
On average, refunds typically take about 2-5 business days to fully process.
Yes, if you use loyalty points on an order and your order is canceled or otherwise voided, those rewards points should automatically be restored to your account.
Currently, our TCC and William & Mary locations are not integrated with our new app as these locations run on a different technology platforms. This also means that loyalty points & special rewards cannot be redeemed at these locations.
Currently, our Norfolk Hilton location does not offer delivery through the app, however local pick-up at the Norfolk Hilton location is available. Delivery is however available from DoorDash & UberEats. Our nearby Colley Ave location also offers delivery through our app as well as third-party delivery services.