App FAQs

In our continued efforts to improve the customer experience & reliability of our mobile app, we have decided that it is time for our mobile app to undergo a major update.

Based on the continued feedback we have received from our loyal app users, we have made the decision to end our agreement with LunchBox Technologies and will be transitioning our app platform to Toast, the same company that currently provides our menu software, cash register & kiosk technology.

This important change will allow for a more seamless ordering experience between our cafe locations, website, and mobile app without having to rely on an additional third-party company.

No, downloading a new app from the app store will not be necessary. When our new app update is ready, existing app users will simply be prompted to update their app where they will be transitioned to the brand new mobile app experience.

While we do not have an exact date yet, we believe it is safe to assume that our new app update will likely be ready around early to mid August, but that could be subject to change. For now, we are recommending that our customers redeem all their loyalty rewards & dollar credits before July 31st.

- Improved app ordering experience with less bugs, glitches, or technical errors.

- Seamless technology between our app, kiosks, and cash register which will now all run on the same software.

- The same perks & rewards you know & love that will now be more easier to redeem than ever before.

- Better clarity on the number of loyalty points you actually have on your account.

Unfortunately, yes. All new & existing app customers will need to create a new loyalty account when the new app update launches later this summer. This is unavoidable because we are ending our agreement with LunchBox Technologies which is the current host of our loyalty program.

We are working with Toast to ensure that all customers will have the ability to transfer the current point balance to their new loyalty accounts.

We are working diligently to ensure that any existing loyalty customers will be able to transfer their existing point balance upon successfully creating their new loyalty account. Existing loyalty customers will simply need to use the same phone number and/or email address associated with their existing loyalty account when creating the new account in order for these points to transfer over.

Unfortunately, any banked loyalty rewards (such as Free Signature Latte, Free Bagel) will NOT transfer over. This is unavoidable due to the way LunchBox Technologies configured its loyalty redemption to work with our Toast software.

Regardless, we strongly recommend that all existing loyalty users redeem all their points, loyalty rewards, and banked dollar credits before the end of July.

This means you probably have a significant number of banked loyalty rewards in your account that will need to be redeemed before the new app update takes effect later this summer.

You see, unlike most banked loyalty programs that you find in the apps of major restaurant chains where you accumulate a large number of points and then later select the banked reward you want to redeem, the way LunchBox Technologies configured our loyalty program meant that when customers reached a certain point tier, it would automatically redeem or "gobble up" the necessary points for that reward. Understandably, this led to a great deal of confusion amongst our customers about the number of loyalty points they had actually earned as they were completely unaware that the loyalty program had already auto-redeemed the banked rewards for them.

So most unfortunately, because LunchBox Technologies configured our loyalty program this way, this means that "small" number of loyalty points shown on your account is the only information we are able to carry over to the new loyalty program as opposed to the "true" number of points you might have actually earned. Once again, this is completely beyond our control as we are ending our agreement with LunchBox Technologies and are limited by the amount of information we are able to carry over to the new loyalty program.

This is why we strongly recommend that all existing loyalty customers redeem their banked loyalty rewards before the end of July. You can find your available rewards on the "Rewards" section of the app. Remember that the 201+ Points Free Menu Item Reward only applies to menu items listed in the previous loyalty tiers.

Unfortunately, all dollar credits associated with your current loyalty account will not transfer over to your new loyalty account. This includes any instance where a refund was issued to you in the form of dollar credits to your loyalty account. Just like any banked loyalty rewards you might have on your account, we strongly recommend that all loyalty customers redeem their dollar credits before the end of July.

Unfortunately, all order history & saved payment methods associated with any existing loyalty account will likely not carry over to your new loyalty account.

This will also be changing as we reach the end of our agreement with LunchBox Technologies. A new online ordering portal powered by Toast will be launching around the same time as our mobile app.

To receive the best possible answers to your questions, PLEASE message us directly either on our website, social media, or by emailing us at customercare@tccp.cafe.

We do not recommend calling any of our cafe locations or attempting to ask additional questions from any of our team members in-person. While many of our team members have indeed been briefed on some of these changes, it is highly unlikely that they would possess additional information beyond what's already been covered here. In fact, most of our team members have been trained to redirect customers to the very webpage you're reading from right now.

No, absolutely not.

That should go without saying, but we believe it's important to remind our customers that while our talented team members make great coffee & food, they are not app developers and they have little to no control over anything involving our mobile app. So if you are upset about any of these changes, please do not direct your frustration at them.