App FAQs

In our continued efforts to improve the customer experience & reliability of our mobile app, we have decided that it is time for our mobile app to undergo a major update.

Based on the continued feedback we have received from our loyal app users, we have made the decision to end our agreement with LunchBox Technologies and will be transitioning our app platform to Toast, the same company that currently provides our menu software, cash register & kiosk technology.

This important change will allow for a more seamless ordering experience between our cafe locations, website, and mobile app without having to rely on an additional third-party company.

No, downloading a new app from the app store will not be necessary. When our new app update is ready on or around December 12th, existing app users will simply be prompted to update their app where they will be transitioned to the brand new mobile app experience.

The new app is expected to launch on or around December 12th, but it could possibly be sooner.

- Improved app ordering experience with less bugs, glitches, or technical errors.

- Seamless technology between our app, kiosks, and cash register which will now all run on the same software.

- The perks & rewards you know & love that will now be more easier to redeem than ever before.

- Better clarity on the number of loyalty points you actually have on your account.

Unfortunately, yes. All new & existing app customers will need to create a new loyalty account when the new app update launches on December 12th. This is unavoidable because we are ending our agreement with LunchBox Technologies which is the current host of our loyalty program.

We are actively working with Toast to ensure that all customers will have the ability to transfer their current point balance to their new loyalty accounts.

First of all, welcome! You've obviously caught us at an awkward transition period with our rewards program. At the present time, we are currently recommending that all new users wait until our new rewards program has debuted with the new app update.

Make sure you follow us on social media to receive the latest updates for when our new rewards program debuts!

Any existing loyalty customers will be able to transfer their existing point balance upon successfully creating their new loyalty account. Existing loyalty customers will simply need to use the same phone number and/or email address associated with their existing loyalty account when creating the new account in order for these points to transfer over.

Unfortunately, any banked loyalty rewards (such as Free Signature Latte, Free Bagel) will NOT transfer over. This is unavoidable due to the way LunchBox Technologies originally configured its loyalty redemption to work with our Toast software.

Unfortunately, all dollar credits associated with your current loyalty account will not transfer over to your new loyalty account. This includes any instance where a refund was issued to you in the form of dollar credits to your loyalty account.

Unfortunately, all order history & saved payment methods associated with any existing loyalty account will not carry over to your new loyalty account.

This will also be changing as we reach the end of our agreement with LunchBox Technologies. A new online ordering portal powered by Toast will be launching around the same time as our new mobile app experience.

To receive the best possible answers to your questions, PLEASE message us directly either on our website, social media, or by emailing us at customercare@tccp.cafe.

We do not recommend calling any of our cafe locations or attempting to ask additional questions from any of our team members in-person. While many of our team members have indeed been briefed on some of these changes, it is highly unlikely that they would possess additional information beyond what's already been covered here. In fact, most of our team members have been trained to redirect customers to the very webpage you're reading from right now.

No, absolutely not.

That should go without saying, but we believe it's important to remind our customers that while our talented team members make great coffee & food, they are not app developers and they have little to no control over anything involving our mobile app. So if you are upset about any of these changes, please do not direct your frustration at them.