Frequently Asked Questions
Why did Town Center Cold Pressed create a new app?
As we continue to grow as a company, we saw the need for a new app that can grow along with us. The new app has a sleek modern design that allows for faster & simpler ordering along with improved features.
Where can I get this new app?
Our new app is available on Apple & Google Play Stores for free download.
What are the benefits of the new app?
The new app allows you to:
- Skip the line by ordering ahead
- Earn loyalty points on every purchase ($1 = 1 POINT)
- Get exclusive access to special rewards & deals throughout the week
- Save payment methods
- Save order history and re-order favorite items
Where can I find my $5 sign-up reward?
When you create a new account, the $5 reward will be credited under the Rewards tab in the app. Scroll to the bottom and you should see it there. To redeem it, place your order online inside of the mobile app and select Promos and Rewards upon checkout to find it in the drop down.
How do I redeem ColdPressed Rewards in the app?
ColdPressed Rewards are special rewards released every Monday, Wednesday, and Friday. These often require a reward code which can be found in a push notification, email, website, or on the home screen of the app. Place your order in the app and then upon checkout, locate the "Promos & Rewards" dropdown on the checkout screen. Type in the reward code and complete the checkout process.
In the case of the reward being a giveaway for gift cards or concert tickets, unique redemption instructions will be communicated via push notification, email, or in the app. (For example: The 25th person to place an order through the app will receive two free tickets to see Blue Man Group)
Will app users get loyalty points?
Absolutely! Our new app includes a new tiered loyalty program that allows you to collect points and redeem them for certain menu items.
What’s the point structure?
$1 = 1 Point. For every dollar that you spend, you get 1 point added to your rewards account. Points can then be used to redeem select free items.
50 Points = Free Signature Latte
100 Points = Free Bagel
150 = Free Smoothie Bowl or Smuice
200 Points = Free Sandwich Combo Meal
How do I redeem loyalty rewards?
Loyalty rewards are rewards that are earned by accumulating loyalty points on purchases. When a loyalty tier is unlocked, the rewards will pop up under the "Promo & Rewards" tab on the checkout screen. Make sure you have a qualifying menu item in your cart to redeem the reward.
Do I have to create a new account in the new app?
Yes. Creating a new account allows you to save payment methods, locate order history (with the ability to reorder your favorite items) and earn points on all your purchases from Town Center Cold Pressed. You can still order as a guest in the new app, but you will miss out on these great features.
I am an existing rewards member. Do I need to create a new account? Will my points transfer?
All existing rewards members will need to create a new account when they download the new app. If you want your existing rewards points to transfer over to your new account, you must use the exact same name, email, and phone number that you used for your old account when creating your new account. This step is crucially important so that our system can match the information up with your existing customer profile. Failure to do this may result in your points not transferring over.
Whenever I visit one of your locations, I try to redeem points at the cash register, but the employees can't seem to verify my loyalty account. Why might this be happening?
There are two main reasons why this may be occurring:
1) You did NOT create a new account after you downloaded the app. This is important for adding rewards.
2) If you are a former Toast Loyalty User and are running into difficulty retrieving your points, this means that the information you provided when creating your new account does not match with the existing information we have from your old Toast account. Once again, it is EXTREMELY important that you use the same information you used when you first created your Toast Loyalty account in order for your points to transfer over.
Now, if you are still running into difficulty after creating an account and verifying that all information is correct, one of our team members will take down your information so that our app team can investigate the matter further.
Can I use a gift card on the new app?
At this time, gift cards are not supported by our new app. Gift cards may only be used for in-store purchases. However, you can still earn loyalty points on gift card purchases made in-store. Just ask your barista to add your loyalty information to the transaction prior to purchasing.
If I use loyalty points on an order but I cancel my order, do they get put back in my account?
Yes, if you use loyalty points on an order and your order is canceled or otherwise voided, those rewards points should automatically be restored to your account.
Why can’t I find the Monticello Ave location on the new app?
Currently, our Downtown Norfolk location on Monticello Ave is not integrated with our new app yet, but will be on a future date. Until then, loyalty points & special rewards cannot be redeemed at our Monticello Ave location. However, our new Hilton location inside The Main in Downtown Norfolk is just six blocks away and allows for online local pickup orders & delivery through the new app. Online ordering & delivery from our Monticello Ave location is still available from third-party food delivery services.